How to request deletion
Email contact@weyk.co.uk from the email address connected with your Simply Done account, where possible, and use the subject line "Data deletion request".
Please include:
- Your full name.
- The email address or phone number you used with Simply Done.
- If the request concerns WhatsApp, the relevant phone number in international format and a short description of the conversation.
- Enough information for us to identify the account or records you want deleted.
Do not send us your password, one-time verification code or other security credentials.
Identity checks
We may need to confirm your identity before deleting information. This protects accounts and personal data from unauthorised deletion requests. We will only ask for information reasonably needed to complete that check.
What happens to your information
Once the request is verified, we will delete or anonymise personal information that is no longer needed. This may include account details, saved activity, enquiries, message records and related service data held by Simply Done.
Information we may need to keep
We may retain limited information where required for legal, regulatory, tax, accounting, fraud prevention, security or dispute-resolution purposes. Any retained information will remain protected, its use will be restricted, and it will be deleted when it is no longer required.
How long deletion takes
We will respond without undue delay and normally complete a valid request within one month. If a request is particularly complex, the law may allow more time; if that happens, we will explain the reason and provide an updated timeframe.
Confirmation and questions
We will confirm when the request has been completed. For more information about how Simply Done handles personal information and your data protection rights, read our Privacy Policy.